Chess, parcels and offices

The best human chess player will never again beat the best machine chess player. Just as a factory of human only parcel sorters will never again be as efficient as a factory of human & machine parcel sorters. It’s easy to 👀 the effect that technology has on games and parcel factories. I often ask […]

Bots-as-a-Service – Mailbox and Document Processing

Document processing; not the most glamorous of business workflows but one that must be done effectively or everything falls over. 💷 Sales Orders💰 Invoices👮🏻 Identification Documents🚨 Claims Forms🏆 Employee Certifications🔐 Non-Disclosure Forms📝 Application Forms📁 New Client Instructions📋 Compliance Checklists Document processing is a perfect use case for intelligent automation. As a guide, per month, 300 […]


🚨 AUTOMATION SET TO GUT 1.5 MILLION JOBS FROM AUSTRALIAN ECONOMY 🚨 A Forrester report released yesterday says “Australia’s job market will shrink by 11%, or 1.5 million workers, by 2030, as artificial intelligence and automation continue to reshape workforces globally.” Are you reading this post because of the first line? It’s a real headline […]

Mystery case study at March Event

“The new solution💰 is 10x cheaper from a licensing cost☕️ has reduced development time by 4x⛅️ leverages cloud to scale to 6x more workload, and💪🏽 is much more resilient.” This is a quote from a Senior Engineering Manager at a very well known multinational which switched to Power Automate in 2020. What to know more? […]

Is “automation intuition” a thing?

Is “automation intuition” a thing? I think yes – but it’s not distributed evenly. There’s a skill I’ve identified, called automation intuition – the sense that “this thing can be automated” or “lots of things in this business unit can be streamlined”, or “it’s 2021 – tech can do this” and being correct. I believed […]

Digital worker for less than $5k/year

Hire a digital worker for less than $5k/year with Power Automate. Train them in a repetitive yet important task for instant return on investment. An example: daily IT system checks. All around Australia, there are humans in corporate IT jobs who, each morning at a set time, open applications, test them, and tick a box […]

Has covid-19 pandemic accelerated “digital transformation”?

Is this true: the covid-19 pandemic has accelerated “digital transformation”? Office workers have been forced to adapt to remote working – *how* work gets done is changed. But *how* alone is not true “digital transformation”. We must include *what* gets done, and by *who* – human or machine. Companies with an automation strategy can answer […]

What do bird spotting and driving a car have in common?

Q: What do bird spotting and driving a car have in common? We once believed machines would never do these things, yet now they do. We thought that humans are the pinnacle of intelligence and capability. The *only* way that a machine can do a human task is to break it down, have the machine […]

“Citizen Developers” are a myth

Modern automation tools are ‘drag and drop’ easy and most people can accomplish something meaningful with them. But this doesn’t mean that we should expect Jenny from Accounts or Bob from HR to be competent automation developers. There is still a lot of complexity under the hood of the friendly user interfaces. Why should a […]

Bots-as-a-Service – our client vision 🤖

We are developing BaaS for companies without in-house automation capability. It will offer companies the opportunity to outsource business process automation – analysis, design, build and support for a fixed monthly fee over a fixed term. We’re looking for more companies to join our beta program. It’s a unique opportunity to co-create with us prior […]