I played a lot with Microsoft Power Virtual Agents over the break, preparing for our next “In a Day” workshop. It was easy to create chatbots with complex workflows, automations,

As you know, We post a lot about Power Automate. What you might not know is that Power Automate is just one of four services that make up Microsoft Power

Like most people in NSW, I tune in to the daily 11am press conference, hoping that things are getting better; alas, for now, they are not. Yesterday, Dr Murray Wright,

“People should only have to focus on the tasks where they can bring unique human value.” Great vision, yeah? But what does it MEAN?  …and… …umm.. HOW?? “Intelligent Automation –

The problem is that the people don’t know what automation can actually do. Vendors are terrible at communicating the capabilities in a way that makes sense – it’s all RPA

What makes a good automation candidate? The first word that comes to mind is “boring”. Those processes repeated over and over again to the same exact steps that need minimal

Our friends over at NetDocuments are hosting a Power Automate Hackathon this year – with bragging rights and cash prizes for the winners. “Bring your thinking cap and Power Automate skills to

I enjoyed hosting this weeks’ “Intelligent Automation – Under The Hood” so much that I’m hosting it again next week 😃 The presentation is a high level overview of automation

I talked to a company a few weeks ago, where they have a business process that people complete over 200 times a day. The high level process is:🔹 Select next record

Remember that process from Monday’s post, where a CRM Agent had to follow a 9-step process, including steps from the 1990s such as “Print everything out” and “Carry documents to

Is “automation intuition” a thing? I think yes – but it’s not distributed evenly. There’s a skill I’ve identified, called automation intuition – the sense that “this thing can be

Hire a digital worker for less than $5k/year with Power Automate. Train them in a repetitive yet important task for instant return on investment. An example: daily IT system checks.

Is this true: the covid-19 pandemic has accelerated “digital transformation”? Office workers have been forced to adapt to remote working – *how* work gets done is changed. But *how* alone

Q: What do bird spotting and driving a car have in common? We once believed machines would never do these things, yet now they do. We thought that humans are

Modern automation tools are ‘drag and drop’ easy and most people can accomplish something meaningful with them. But this doesn’t mean that we should expect Jenny from Accounts or Bob

We are developing BaaS for companies without in-house automation capability. It will offer companies the opportunity to outsource business process automation – analysis, design, build and support for a fixed

“Top performers know that they’re running a hurdles race. Disruptions occur frequently. The 2020 Gartner CIO Survey found that half of enterprises experienced a major disruption within the past four

According to Gartner: “Boards of directors have given CIOs a clear mandate: Use technology to speed the enterprise faster to its business goals. When asked to rank technologies they’re using

Blue Prism, Automation Anywhere, UIPath, Pegasystems, Kofax, Power Automate, etc etc etc – so many automation platforms; each with unique vision, benefits and experience (as the Gartner quadrant shows). There’s

People won’t tell you the correct, complete steps of a business process. They will tell you how it should be. Or they describe everything that goes wrong. Getting accurate process

Do you have any thoughts on RPA increasing the impact of errors for a business? A robot could very rapidly repeat a mistake thousands of times before it gets detected.

2021 – the year that intelligent automation with human-bot collaboration takes hold. Remember when cloud was “a thing” for a bit, and then almost overnight cloud was “The Thing”? It’s

Digital workers, bots, don’t really exist do they? I mean, they do, obviously, but they also don’t. “Schrödinger’s workers”. So, how do we get them to do our work? 🕓

Digital workers can do tasks without needing you or a desktop computer. Most modern software programs have an Application Programming Interface (API). Think of this as a set of rules

ITHelper is our latest digital worker put to work last week. ITHelper’s job (for now) is to solve *one* type of IT ticket, tailor made for our client. It usually

NetDocuments Cat Detector (NCD) on the Microsoft Power Platform – available now! Are people wasting space in your NetDocuments cabinets by securely storing and sharing pictures of cats? Thankfully, we

Just like many posts about automation, there are too many confusing hashtags in this one. Over the weekend, I read a Gartner report called “Move Beyond #RPA To Deliver #Hyperautomation” (2019). It’s a

yeah yeah but WHAT’S IN IT FOR ME? If you can’t explain the benefit of a change in a way that moves people, they will not buy-in to it –

The cost-benefit rule still applies, even in these times. It’s driven business decisions for decades. Cost > Benefit – don’t do it.Benefit > Cost – do it. Benefits of automation

I need to be blunt: the current wave of automation will profoundly impact jobs. I don’t understand why this is a surprise to people. Let’s suppose Bob needs to dig

Companies are freezing recruitment – yet demands on corporate teams are anything but frozen. How do teams keep on top of work without cutting service, especially in departments such as

Ask anyone what the traditional role of the finance team is and they’ll likely say, to crunch numbers and keep the books up to date. They wouldn’t be wrong but

Watch this 3 minute demo that shows a digital worker in action – ignite your imagination: how much time could you save you and your team?

When critical business decisions are made, you’ll have the information you need at your fingertips and a considerable boost in your reputation as a trusted advisor to the broader business. Experience the benefits of Bot Insight in this quick, 2-minute video.

How do you make sure that you are automating the right processes? 80% of of automation opportunities go undiscovered.