ITHelper is our latest digital worker put to work last week.
ITHelper’s job (for now) is to solve *one* type of IT ticket, tailor made for our client.
- It usually takes a human about 12 minutes per ticket: ITHelper takes 1-3
- Humans “get to the ticket when they see it”: ITHelper sees the ticket within 1 minute and gets on with it
- Humans hate this task – it’s got lots of itty-bitty-clicky, and it’s easy to make a mistake; ITHelper loves doing it the right way every time
- If ITHelper gets stuck, it asks for help from human colleagues
ITHelper is built on a world leading, scalable, secure cloud platform provided by our partner Automation Anywhere.
ITHelper doesn’t need beefy servers in your office – or a desk, or coaching, or a career path or even a holiday.
ITHelper just gets on with what it was made to do 24/7, at a super low wage.
The client’s team is beefing up ITHelper’s role – we’re inundated with ideas what it can do next. It’s not even close to 1% utilisation; it won’t ask for a pay rise.
You don’t need to start big with automation. You can start your journey now, and unlock your organisation’s future ability to capitalise on what’s coming.
What *one* rote, boring process is worth unlocking future ability for you?